Legal

Shipping, returns, privacy and cookies.

Shipping

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Domestic Delivery in the United Kingdom

For orders of £45 and over: FREE standard delivery within UK mainland and Northern Ireland. For orders under £45: £4.95 standard delivery within UK mainland and Northern Ireland. £8.95 for standard delivery to Channel Islands and BFPO.

Standard Delivery within the UK mainland - our delivery partner aims to deliver within 3 - 5 working days.Deliveries will be made Monday - Friday (exc. bank holidays). Allow additional delivery time for UK highlands and islands.

Dispatch

Our orders are dispatched Monday to Friday. We do not dispatch orders on weekends or on bank holidays.

Returns

Refund policy

Returning your product because you changed your mind

We offer a 30-day return period from the date of delivery. To qualify, items must be unused, in their original condition, and all seals or protective wrapping must remain intact. Please include your contact details and order number inside the package. Once the your has been returned, we aim to process any refund due within 7 calendar days. Refunds will be credited against the original method of payment. We will refund the standard delivery charge if the full order is returned within 14 days. Should you have any queries relating to unwanted or faulty items, our customer care team can be contacted by email at customerservice@manoxmnrl.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the item is considered faulty.

Returning a faulty item

If your product develops a fault within 30 days of purchase, please return the product to us for either an exchange or refund. After 30 days, we will replace the product in accordance with the terms of the Consumer Rights Act 2015.

Cancellations

We dispatch orders quickly so it is not always possible for us to prevent a planned delivery from taking place. If we are unable to cancel your order whilst it is in transit, please refuse delivery and ask the driver to return the goods to the sender. Once the goods have arrived back into our warehouse, we aim to process any refund due within 7 calendar days.

If you’re a customer in the EEA, you get 14 days to cancel your contract with us. This two week period starts from the day after you receive your order. You’ll need to contact us with notice of your cancellation. Please email us at customerservice@manoxmnrl.com or call us on +44 (0)20 3006 2260.

Privacy Policy

Last updated: October 1st 2026

MÁNO × MNRL (“we”, “us”, “our”, “MÁNO × MNRL”), with registered office at 20-22 Wenlock Rd, London N1 7GU, United Kingdom, operates the website www.manoxmnrl.com (the “Website”) and is committed to protecting the confidentiality, integrity and security of your personal data (“Personal Data”). This Privacy Policy explains how any Personal Data you provide to us through our Website, or in connection with our products and services, will be processed in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018 (together, “UK GDPR”), and any other applicable data protection legislation.

1. Type and source of data

Browsing data

In the normal course of operating our Website, our computer systems and software procedures collect certain data as part of their standard functioning (log files). The generation of this data is inherent to the use of internet communication protocols. This data is not collected with the intention of identifying individuals; however, by its nature, it could allow users to be identified when combined with other data held by third parties. It includes IP addresses or domain names of the devices used to access the Website, the resources requested, the time of the request, the method used to submit the request, the size of the file returned, the status code of the server’s response, and other parameters relating to the user’s device and operating environment. This data is used solely to obtain anonymous statistical information about the use of the Website and to ensure it functions correctly.

Our Website uses cookies to ensure it runs efficiently and to improve the services we offer. Cookies are small text files sent to your device by the websites you visit, and stored so that those websites can recognise your device on future visits. For further information on the cookies we use, how to disable them, and how to withdraw your consent, please see our Cookie Policy.

Personal data you provide directly

We collect and process Personal Data that you provide directly and voluntarily, including when you:

— place an order through our Website;

— create an account or register with our Website;

— subscribe to our newsletter;

— contact our Customer Service team;

— complete a customer card in one of our stores or at an event; or

— otherwise send us an e-mail or message.

This data typically includes your first and last name, postal and e-mail address, telephone number, and date of birth. Where you contact us directly, we also collect your e-mail address (so that we can respond to you) and any further Personal Data you include in your message.

2. Purpose of processing

Your Personal Data may be processed, where necessary for the provision of our services, for the following purposes: (a) to respond to your enquiries and manage our relationship with you; (b) to fulfil your online orders and carry out all related administration (including contract management, delivery, payment processing, handling any complaints or disputes, and fraud prevention), and to comply with any applicable legal or regulatory obligations. Subject to your prior consent, your Personal Data may also be processed for the following purposes: (c) Profiling — to carry out individual or aggregated studies, surveys and market research on your product preferences, so that we can offer you a more personalised service and let you know about activities that may be of interest to you; (d) Marketing — to contact you (by post, telephone, e-mail or other electronic means) with information and promotions, including newsletters, advertising material, and invitations to events relating to MÁNO × MNRL’s products and services.

3. Processing methods

Your Personal Data is processed using suitable electronic, automated or manual means, and is handled in a way that ensures its security and confidentiality at all times. Only staff duly authorised in the course of their duties will process your Personal Data. Your Personal Data may also be processed by third parties acting as data processors on our behalf, to the extent necessary for the purposes set out above (for example, delivery couriers, IT service providers, payment processors, or agencies engaged to run promotional campaigns on our behalf).

4. Nature of the provision of personal data

Providing your Personal Data is optional. However, if you wish to place an order on our Website, receive information about our products and services, contact our Customer Service team, or use any other service we offer, you will need to complete the mandatory fields of the relevant forms. Processing for the purposes set out at (c) and (d) of paragraph 2 above is carried out only with your prior, express consent. If you choose not to give your consent, we will not be able to offer you a personalised service or contact you about initiatives that may be of interest. You may withdraw your consent at any time, by writing to us at 20-22 Wenlock Rd, London N1 7GU, by e-mailing privacy@manoxmnrl.com, or by using the “unsubscribe” link included in our marketing communications.

5. Transfer and disclosure of data

Where necessary or instrumental to the purposes described above, your Personal Data may be processed on our behalf by other parties acting as data processors, including:

— delivery, logistics and courier partners;

— IT, hosting and payment service providers;

— consultants, agencies and advisers who provide services on our behalf.

Where any such transfer takes place outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with applicable data protection law. We will never use your Personal Data for third-party advertising purposes, or share it with unrelated third parties for their own marketing purposes, nor will we disclose it to unknown persons under any circumstances.

6. Retention period

We will retain your Personal Data for as long as necessary to fulfil the purposes for which it was collected, and in line with applicable legal retention requirements, or until you withdraw your consent (where applicable). After that point, your Personal Data will be securely deleted or anonymised.

7. Data controller

The data controller for the purposes of this Privacy Policy is: MÁNO × MNRL 20-22 Wenlock Rd London N1 7GU United Kingdom E-mail: privacy@manoxmnrl.com

8. Your rights

You have a number of rights under the UK GDPR, including the right to:

— request confirmation as to whether we are processing your Personal Data, and access to that data;

— request rectification or erasure of your Personal Data;

— object to our processing of your Personal Data;

— request that we restrict our processing of your Personal Data;

— request that your Personal Data be transferred to another controller (data portability); and

— withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

If you have any concerns about how we handle your Personal Data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection, at ico.org.uk.

9. Contact us

If you have any questions about this Privacy Policy, our processing of your Personal Data, or how to exercise your rights, please contact us at the details set out in paragraph 7 above. We reserve the right to update this Privacy Policy from time to time. The version in force is the one published on our Website.

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Shipping, returns, privacy and cookies.

Shipping

Returns

Privacy Policy

THE MÁNO × MNRL NEWSLETTER

THE MÁNO × MNRL NEWSLETTER

THE MÁNO × MNRL NEWSLETTER